How To Let Go Of Customers With Love

Natalie MacNeil talks about how to let go of customers with love

As entrepreneurs, and as business owners, it can be really hard not to wonder, “But…why?” when you see someone unsubscribing or asking for their money back from your program or a service you delivered…

You think to yourself: “I worked so hard to make these things! I put together all the value I could, and was keen on good customer relations. I tried not to bug them and I stayed in integrity! Why are they all leaving me!!??”

If you’re one of those people who gets upset when a customer asks for a refund or a subscriber unsubscribes from your list, then today’s episode of She Takes on the World TV is for YOU.

In this video, we’ll talk about:

  • When it’s completely normal to have people leaving your list and simply let them go, versus when it might be time to dig deeper and find out why they’re all going.
  • Why it might actually be a good thing when someone leaves your list.
  • My must-do solution if you’re really sensitive to customers dropping off or asking for refunds that will give you instant peace of mind.


Your actionable this week is to think of a situation or a customer that has got you down recently, then shift your perspective to recognize that in letting this person or situation go, energetically, you’re freeing up energy to be of highest service to those who really need you. 

Let me know how this works for you in a comment below, and be sure to share our tweetable for the day: Letting go with love frees me up to be of highest service to those who really need me. (Click to tweet!)

You may even want to spend a few minutes in meditation showing the person or situation love, and visualizing a rope connecting you to them. When you’re ready, cut that rope and let them go!

Cosmic hugs,

Natalie MacNeil's Signature

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1 thought on “How To Let Go Of Customers With Love

  1. Thank you so much Natalie! I really needed this reminder today on how to let a customer go with love. I had an unfortunate situation that turned out to be “the best thing that could have happened.” I’m a sensitive entrepreneur and I love your advice of getting a customer service person to handle those type of situations.

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