Many times, when I start working with a new client and do a little business check-up with them, I find they have often have a slew of their own clients who aren’t paying on time, or are paying a super discounted rate, or getting a ton of freebies. Why? Because my client went down the rabbit hole of making too many exceptions.
Don’t get me wrong, I totally believe in making exceptions once in a while and going above and beyond to make your customers happy. BUT…
**Don’t let exceptions turn into expectations or you could find yourself in the category of broke entrepreneur!** (Click to tweet!)
So how do you stop making so many exceptions? Join me for this week’s episode of She Takes on the World TV and I’ll show you!
To watch today’s episode of She Takes on the World TV, click here: http://youtu.be/J8BesDofV9I
Recap time! Here’s what you should do to tame the exception-granting monster and gain more respect from your clients:
1. Have very clear contracts in place. Make sure your clients know up front when their payments are due and how much they are paying. Platforms like OurDeal.com make it super easy for you. (I use this for my own business.)
2. If you’re sending an invoice, make sure clear terms are outlined, for example, “Payments are due within 30 days and late payments will be assessed a penalty of 1.5% for each day the payment is late.”
3. Gently assert your boundaries. If someone does start to cross boundaries with your time, instead of letting it slide make sure you send a gentle reminder or have a chat with them about the services you do provide and the ones that aren’t included. You’ll know it’s time to have this talk when you’re feeling drained and broke because you are giving way too much without being compensated.
My actionable for you this week is to make an inventory of how you’re making exceptions for people in your business, and then create a plan of attack to make it stop.
Look at the exceptions that are sucking time and money from your business, and take a bold step to correct the problem by sending a contract, revising your invoices, or sending a friendly reminder next time someone oversteps boundaries. And I’d love for you to let me know in a comment below if you’ve ever dealt with sticky situation like this, and what you did to remedy it.
In most cases, your client will have more respect for you for actually saying something. Because then you can both move forward in a more positive way. The truth is, people will respect you for respecting yourself and those who don’t aren’t worth your time anyway!